UNISHADES
A width that missed by an inch, a white that reads grey against your wall. The partner network takes it back.
Shades go back within 30 days of delivery for a refund or an exchange, through the same retail partner network that delivered them. The rule that matters for window treatments is simpler than a clothing policy: the shade has to be unmounted. Hold it up to the opening, unroll it, check the color against your wall in afternoon light — all of that is exactly what the window is for. Once brackets are screwed into the frame the shade counts as installed and the partner cannot resell it.
Brackets, screws, the wand and the valance clips go back in their bag and back in the carton. A return that arrives without hardware gets processed as a partial refund, and that is the single most common reason a refund comes back smaller than expected. Keep the long carton until you are sure the shade is staying — nothing else you own is the right shape to ship it in.
The partner that took your payment issues the refund, back to the original card, once the carton is scanned in and checked. Five to seven business days is normal from that scan; your bank may sit on it for another day or two after the partner releases it. We never touch the money at any point, so a refund that stalls after the scan is a question for the partner’s support, not for us — they can see the inspection, the release date and the bank reference. We can see none of it.
Wrong width is the reason people exchange shades, and it is usually one of two mistakes: measuring the trim instead of the opening, or measuring in one spot on a frame that is out of square. Measure at three heights, take the smallest number, and read the mount notes on the product page before you commit to a replacement — that part we are glad to talk through. The swap itself runs through the partner exchange flow in your order history: a straight size-for-size exchange when the size is in stock, a refund and a fresh order when it is not.
Long cartons take knocks, and a bent bottom rail or a cracked headrail usually happened on the truck rather than in the factory. Photograph the damage and the outside of the carton before anything else, then file the claim on the order at the retail partner — their damage form takes the photos and their decision is the one that produces a replacement or a refund. The carton photo matters: it decides whether the claim goes to the carrier or the warehouse, and without it the case takes considerably longer. Partners generally want the report inside a week of delivery, so unpack the same day the box lands even if the shades are going up next weekend.